Information desks

Information desks are available to assist with:

  • Locating patient rooms and hospital services
  • Locating UCLA and community services
  • Providing maps
  • Providing a list of hotels and RV parks near the medical center

To contact the hospital’s west-side desk, call (310) 267-9119. To contact the hospital’s east-side desk, call (310) 267-9120.

Internet access

Wireless high-speed internet is available to patients and family members throughout the medical center. Patients and family members need to provide their own laptops and tablets. No password is required to access the internet.


For your convenience, your child’s bedside phone has its own direct number and is available to you for outgoing calls 24 hours a day. For parents/families of NICU patients, there is one telephone available for each section (or pod) in the unit. Telephone calls inside the UCLA campus and calls to local Los Angeles numbers (selected prefixes within the 310, 323, 213 and 818 area codes) are free. Long-distance calls will incur a charge.

Quick dialing tips:

  • For all phone calls within the hospital or any on-campus departments, dial the five-digit extension (the last five digits).
  • For local calls, dial 8, then 1, then the area code and number.
  • For long-distance calls, dial 80# and wait for an operator to answer. Calls placed through an operator will be charged at a higher rate.

Visitors and families are permitted to use cell phones.


Every patient room in acute-care pediatrics and PICU/PCTICU is equipped with a television.

Faxing and copying

The UCLA Health Office of the Patient Experience, located on Level 1, Suite 1107, can assist with faxing and copying.

Gift Shop

Operated by the UCLA Health Auxiliary, the Gift Shop offers flowers and plants, greeting cards, candy, gifts, toys, games, books, magazines and UCLA signature items. Delivery of gifts to patient rooms is complimentary. The Gift Shop is located on Level 1 and is open Monday through Friday from 9 am to 7:30 pm, and from 11 am to 5 pm on Saturday. To contact the Gift Shop, call (310) 267-9522.

Cashier’s Office

The Cashier’s Office is located on Level 1 adjacent to the Gift Shop. Cash, personal checks, traveler’s checks and most major credit cards are accepted for payment of hospital charges and other services. Office hours are 8 am to 5 pm, Monday through Friday. To contact the Cashier’s Office, call (310) 267-9400.


For your convenience, an ATM is located near the Gift Shop on Level 1.

Notary Public

If you need a notary public, the UCLA Health Office of the Patient Experience can provide a list of private notary publics who are not affiliated with the university. These private notaries charge for their services. For questions, call (310) 267-9113.