Special services for patients and families

Information desk (424) 259-9915
Information desks are available to assist you and your visitors with a variety of services:

  • Locate patient rooms and hospital services
  • Locate UCLA campus and neighboring services
  • Provide maps
  • Provide a list of hotels and RV parks near the medical center

Food and beverages


Café Santa Monica offers a diverse selection of meals in an inviting indoor or outdoor setting. Café Santa Monica is located on the ground floor of the North Wing and is open almost 24 hours on weekdays and from 6:30 a.m. to 8 p.m. on weekends and holidays. Vending machines are located near Café Santa Monica and other locations throughout the campus.

Gift Shop (424) 259-9922
Operated by the UCLA Health Auxiliary, the Gift Shop offers flowers and plants, greeting cards, candy, gifts, toys, games, sundries, magazines and UCLA signature items. Delivery of gifts to patient rooms is complimentary. The Gift Shop is located on the ground level near our main lobby and is open Monday through Friday from 10 a.m. to 6 p.m.

Several local hotels near our hospital campus provide discounted rates to patients or their family members who live in outlying areas. Our Care Coordination or Patient Affairs departments can provide the names, addresses and phone numbers for these hotels.

The Tiverton is a guest hotel located in Westwood designed to meet the needs of patients and families. Tiverton House offers comfortable accommodations, complimentary continental breakfast, laundry facilities, an exercise room, a children's playroom, a community kitchen and more. Please call (310) 794-0151 for Tiverton House reservations.

Patients and visitors to UCLA Santa Monica Medical Center have valet parking available 24 hours on weekdays at the main entrance to the hospital. Valet parking is also available at 1225 15th Street, weekdays from 6 am to 6:30 pm. Privately-owned and operated parking structures are available on 15th and 16th Streets. Rates are posted as you enter the structure. For more information on parking options at the Santa Monica campus, ask your nurse or call Parking Services at (424) 259-9107.

Security and escort services (424) 259-9100
If your visitors would like to be escorted to their car after dark, we will provide an escort for their safety. Ask your nurse or the clerk at the nursing station to make the call, or you may call yourself at the number above.

Surgical Waiting Room
Our surgical waiting area is located on Level 3 of the Southwest Wing. The waiting room is staffed by volunteers who keep in contact with the Operating Room and Recovery Room to update you on your loved one's progress. A volunteer from the Recovery Room will call the surgical waiting area to notify the visitor when the patient has arrived in Recovery.

Family Support and Hospitality
Our volunteers offer special services to families, including concierge services, complimentary newspapers, family comfort care kits, music or harp performances, tea service, and other amenities.

Harman Garden Plaza
Harman Garden Plaza offers a tranquil outdoor retreat for patients and their families to enjoy fresh air, sunshine and ocean breezes while at the hospital.

Support Groups
UCLA offers support groups and other educational programs. Please ask your nurse or physician about any programs that may benefit you or your family.

UCLA Blood and Platelet Center (310) 825-0888
The UCLA Blood and Platelet Center offers opportunities to donate blood components for a specific patient or for your own surgery. Volunteer and directed donors may give specific blood components, including single or double red blood cells, platelets and plasma through our Automated Blood Collection Program. To schedule an appointment or to schedule a blood drive, call the number above or visit our website at http://gotblood.ucla.edu/.